Política de garantía

By using your MoviGuard product, you agree to be bound by this MoviGuard Limited Warranty Policy (hereinafter referred to as "Warranty"). Do not use your MoviGuard product until you have read the terms of this Warranty.

Scope and Coverage of Warranty

This Warranty exclusively applies to MoviGuard products you purchased directly from MoviGuard or its authorized dealers for personal use, including new products and certified refurbished/renewed products. By utilizing your MoviGuard product, you acknowledge and agree to be bound by this Warranty. Under this Warranty, MoviGuard warrants that each MoviGuard product purchased will be free from defects in materials and workmanship under normal use, as per MoviGuard's published product materials, during the specified warranty period. The warranty period varies by product and part. Please refer to the table below for specific details.

Warranty Period (Months)

 MoviGuard Electric Wheelchair AIR10

  • 24 Months: We promise all MoviGuard Electric Wheelchair AIR10 models come with an extended 24-month warranty.

Warranty Period Commencement

The warranty period commences on the original date of purchase as indicated on your sales receipt or invoice. For pre-ordered products, the warranty starts from the shipping date from the local warehouse.

Transportation Liability

When receiving services, if MoviGuard is responsible for transportation, MoviGuard's liability is limited to any loss or damage incurred to your MoviGuard product during MoviGuard's possession or transportation.

What Will MoviGuard Do

MoviGuard will endeavor to diagnose and resolve your issue via telephone or email. If the issue persists despite these efforts, you may be required to ship the product to MoviGuard or a service center for further examination.

What This Warranty Does NOT Cover

This Warranty does not cover the following:

  • Damage caused by improper installation, misuse or operation not following MoviGuard’s official instructions or user manuals;
  • Damage caused by unauthorized repair, alter, modification or disassembly;
  • Damage caused by compatibility or reliability issues due to unauthorized third-party parts;
  • Failures or damages caused by third-party products;
  • Damage caused by external sources or factors, such as extreme temperatures;
  • Products or parts with altered identification labels or from which the identification label has been removed;
  • Non-quality-related issues;
  • Products without valid proof of purchase;
  • Lost or stolen products;
  • Items beyond their warranty period;
  • Items that have been refunded;
  • Items purchased from unauthorized resellers;
  • Items repaired, altered, modified or disassembled by unauthorized third parties.
  • Free products.

Besides, MoviGuard is not liable for the return of your personal items sent to MoviGuard, any damage or loss incurred during transit of your personal items or any non-quality related warranty claims of Products.

Product and Part Replacement

Upon replacement, the exchanged product or part becomes the property of MoviGuard, and the replacement becomes yours. Replacement products or parts may not be new but will be in good working condition and at least functionally equivalent to the original, with the remainder of the original warranty period applying.

Shipping Arrangements

Customers are responsible for arranging shipment to MoviGuard’s service center for diagnosis. If the issue is covered under this Warranty, MoviGuard will repair or replace the product, and then return the product at no cost to the customer. Otherwise, MoviGuard may charge a shipping fee.

DOA Policy

For products received defective, damaged, or non-functional (“DOA”), please contact MoviGuard within 30 calendar days of delivery to initiate a replacement/refund assessment. All DOA claims must be filed within this period. Eligible replacement will be processed within 14 calendar days of MoviGuard receiving the returned product in its original condition, including all accessories, attachments, and undamaged packaging materials.

How to Obtain Warranty Service

For warranty issues, please contact MoviGuard for obtaining warranty service. You need to provide valid proof of purchase, receipt or order number (for direct sales), and the product's serial number. Services not covered by this Warranty may incur charges.

Your Other Rights

This Warranty provides you with extra and specific legal rights. You may have other rights according to the applicable laws of your state or jurisdiction, or under a written agreement with MoviGuard. Nothing in this Warranty affects your statutory rights, including the rights of consumers under laws or regulations governing the sale of consumer products that can not be waived or limited by agreement.

Limitation of Warranty

To the extent permitted by law, this warranty and the remedies set forth are exclusive and in lieu of all other warranties, remedies and conditions, whether oral, written, statutory, express or implied. MoviGuard disclaims all statutory and implied warranties, including without limitation, warranties of merchantability and fitness for a particular purpose and warranties against hidden or latent defects, to the extent permitted by law. In so far as such warranties cannot be disclaimed, MoviGuard limits the duration and remedies of such warranties to the duration of this express warranty and, at MoviGuard's option, the repair or replacement services described below. Some states (countries and provinces) do not allow limitations on how long an implied warranty (or condition) may last, so the limitation described above may not apply to you.